Foundever

Foundever (formerly Learning Tribes)

Role: E-Learning Developer & Graphic Designer (Contract/Full-time) Duration: July 2021 – May 2024 Key Clients: PayPal, FedEx, Expedia, Bath & Body Works, Michelin, Cash App.

Executive Summary

Collaborated within a global digital learning agency to design and develop high-impact educational ecosystems for Fortune 500 clients. This role required a mastery of Instructional Design (ID) principles, gamification, and rapid content deployment, translating complex corporate SOPs into engaging, multi-modal learning experiences.

Key Contributions & Technical Scope

• Gamified Learning Experiences: Developed interactive educational games using Genially to increase learner retention and engagement across diverse global workforces.
• Full-Cycle Course Orchestration: Managed the end-to-end build of digital curriculums within My Academy (LMS). This involved taking raw SOP data and architecting the user flow, assessments, and visual assets to create a cohesive learning path.
• Multi-Media Asset Production: Produced high-fidelity video storyboards, infographics, and interactive quizzes tailored to the specific brand guidelines of major global entities.
• Stakeholder Collaboration: Partnered closely with Instructional Designers to ensure that visual storytelling aligned with pedagogical goals, ensuring that "design" served the "learning objective."

The Business Impact Perspective

When you work with brands like FedEx and PayPal, your impact is measured in Operational Readiness:

• Standardization at Scale: By building these courses in My Academy, you ensured that a new hire in London received the exact same high-quality training as one in New York, protecting the brand's global service standards.
• Speed to Proficiency: Your use of gamification and interactive media reduced the "time-to-competency" for employees, allowing these companies to onboard staff faster and reduce training-related overhead.
• High-Stakes Compliance: For clients like Cash App and PayPal, your work on quizzes and assessments directly contributed to regulatory compliance and risk mitigation by ensuring employees mastered critical financial protocols.

The Intellectual Takeaway

This chapter of your career demonstrates Versatility. You proved that your UX background isn't limited to apps — it's about the User Experience of Learning. You took the "boring" out of corporate training and replaced it with "Instructional UX," making information accessible and actionable for a global audience.