HealthNav
A symptom checker that guides users to the right care within BayCare's network
Role
Senior UX/UI Designer
Client
BayCare Health Systems
Year
2023
Disciplines
Healthcare UXMobile DesignTelemedicine
HealthNav is a mobile application that allows users to check their symptoms, be guided to appropriate care options, and connect with board-certified physicians within BayCare's trusted network of services.
Key Outcomes
- 01Created a COVID-19 assessment triggering one of three severity levels to direct users to appropriate care
- 02Replaced inaccessible interactive avatar with a search + autocomplete symptom entry method
- 03Designed guided tutorials and prompts to reduce drop-off and improve engagement
- 04Implemented profile completion prompts to personalize features to individual users
Impact
%
Reduction in unnecessary ER visits
x
Faster symptom triage
%
Users routed to right care first try
Care severity pathways built
Gallery
Let's Work Together
Building a complex system?
I help teams navigate the intersection of AI, highly regulated data, and human performance. Let's discuss how we can de-risk your product's UX.