HealthNav
A symptom checker that guides users to the right care within BayCare's network
Role
Senior UX/UI Designer
Client
BayCare Health Systems
Year
2023
Disciplines
Healthcare UXMobile DesignTelemedicine
Problem
When someone doesn't feel well, the hardest part isn't naming the symptoms — it's deciding what to do next. Anxious and without a diagnosis, people default to the ER or skip care altogether, both costly outcomes for BayCare's network. HealthNav needed to guide a non-expert to the right level of care with confidence.
Key Outcomes
- 01Built a COVID-19 assessment that sorts users into one of three severity levels and routes them accordingly
- 02Replaced an inaccessible interactive body-map avatar with a search-and-autocomplete symptom entry method
- 03Added guided tutorials and prompts to keep people from dropping off partway through
- 04Added profile-completion prompts to personalize the experience for returning users
Impact
~%
Fewer unnecessary ER visits
~x
Faster symptom triage
~%
Users routed to the right care on first try
Care severity pathways built
Gallery
Let's Work Together
Let's build something that matters.
If you're working on something complex, high-stakes, or just hard to get right, I'd like to hear about it.